Shipping and Returns
1. Where do you ship from?
We have warehouses in the US, located in CA. Usually the battery will be sent out within 1 working days after you place the order.
2. How soon can I get the battery after placing an order？
We’ll arrange the shipment for your order the next business day after you place your order. update the logistics tracking number within 2 working days.
In general, if you are located in the western US, you will usually expect to receive your packages within 1-3 working days. If your address is in the central US, you will usually expect to receive your package within 3-5 working days. For the eastern part of the US, it usually takes 4-8 working days to receive the package.
3. Where can I get a return label if I want to return it?
If you receive a defective battery and need to return it, we will help you with the return process and send you a prepaid label the next business day after we receive your confirmation.
Or, if you are returning the battery yourself, please also provide us with the tracking number of the returned battery. We will arrange a refund for you within 48 hours of receiving the battery.
We hope you are satisfied with our products and services!
4. The battery has been shipped but not received, where can I find my battery?
If you have not received your package for delivery, please contact CHINS_Service@163.com to help confirm that they have delivered your package to the correct address. And please help to check if your family or neighbors have received your package.
Please feel free to contact us and we will do our best to support you in finding the product.
5. What should I do if my package is damaged or defective?
We have analyzed and tested each battery before it is ready for sale. However, sometimes batteries can be damaged or defective due to improper handling during shipping or delivery.
If, unfortunately, the battery you received is damaged or defective, don't worry, feel free to contact us at CHINS_Service@163.com. We will always try our best to provide you with the best solution.
6. Do the batteries ship to Alaska, Hawaii and Puerto Rico?
We currently ship to Alaska, Hawaii and Puerto Rico. If you need to place an order with these locations, you can buy directly. (The buyer needs to bear the logistics freight)